Contact & Support
Last updated: 9 August 2026
Need help with your AI From Zero purchase? Email us and a real person will get back to you.
Email support
We aim to reply within 2 business days. We are based in Australia, so responses follow Australian business hours.
What to include
To help us resolve things on the first reply, please include the email address you used at checkout, your purchase date, the payment reference if you have it, and a short description of the issue plus the device you are using.
Common requests
Download link expired or the PDF will not open — email us and we will reissue your secure access at no cost. Refund questions are covered in our Refund Policy, and privacy or data requests are covered in our Privacy Policy.